8xGear
Return & Refund Policy.
Our 30-day guarantee: eligibility, claims process, and resolution for damaged, misprinted, or defective custom orders.
Last updated: 21 September 2026
Our 30-Day Guarantee: If your order arrives damaged, defective, or misprinted, 8xGear provides an immediate 100% free replacement or full refund within 30 days of delivery. Transparent, fast, and customer-first.
Eligibility Window
Our replacement and refund guarantee is valid for 30 calendar days from the official delivery date indicated by carrier tracking. If 30 days have elapsed since delivery, we unfortunately cannot offer a return or replacement.
Made-to-Order Custom Goods Policy
Because every 8xGear piece is individually printed and tailored on demand, we cannot accept returns or issue refunds for:
- Buyer’s remorse or change of mind after the order has entered production.
- Ordering the incorrect size (please carefully review our detailed Size Charts with both Inches and CM measurements before purchasing).
- Minor color variances (within 10-15%) resulting from individual monitor color calibration or photography lighting.
Valid Grounds for Replacement or Refund
We will immediately issue a free replacement or full refund under the following conditions:
- Manufacturing or Print Flaws: Blurry prints, peeling ink, stains, tears, or incorrect graphic placement.
- Incorrect Item or Variant Sent: If the size tag, colorway, or design received does not match your order confirmation.
- Package Lost in Transit: If carrier tracking confirms the package was lost or undelivered past the guaranteed shipping timeframe.
How to Submit a Claim (3 Simple Steps)
To ensure swift processing within 24 hours, follow these steps:
- Take a clear photo showing the flaw or incorrect item received.
- Take a photo of the shipping label on the packaging.
- Email both photos along with your Order Number (#…) to [email protected] with the subject “Claim: Order #[Your Number]”.
In almost all cases, you do not need to ship the defective item back to us, saving you time and return postage.
Order Cancellations & Modifications
Orders may be cancelled or modified within 2 hours of placement. After 2 hours, automated batching routes your order to the print queue, and cancellations can no longer be processed. To cancel an order within the 2-hour window, email [email protected] immediately with your order number.
Refund Processing
Once your refund is approved, it is processed automatically to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay) within 3 to 5 business days depending on your financial institution’s billing cycle.