Frequently Asked Questions

Check the email address used at checkout and your spam folder. If it is still missing, contact support with your name and payment details.

Tracking is emailed when a package leaves the fulfillment facility. If no tracking arrives within 15 business days, contact support.

Allow 5–7 business days for the carrier’s first scan to appear. See the Shipping Process Timeline.

Yes. Products may be produced at different facilities, so packages and tracking numbers can be separate.

They may. Import tax, duty and carrier handling charges depend on your destination and are generally collected locally. Review the Shipping Policy.

Enter the requested information in the personalization fields on the product page before adding the item to cart. Review spelling, capitalization and numbers carefully.

Only expect a proof when the product page or support team expressly offers one. Do not assume production waits for approval unless that workflow is stated.

Email support immediately with your order number and the corrected detail. Changes are not guaranteed once production has started.

Made-to-order products are generally not returnable for buyer’s remorse. Defective, damaged or incorrectly produced items may qualify under the Return & Refund Policy.

Confirm your card details, billing address, available funds and international-payment settings. Try another available method or contact your bank; Kozmozracing cannot see the bank’s private decline reason.

A failed authorization can remain pending temporarily according to your bank’s rules. Contact support with the payment time and email used, but never send a full card number.

Transactions are processed in USD unless checkout states otherwise. Your card provider may apply conversion fees.

Payments are handled through payment gateways; Kozmozracing does not state that it stores complete card details on its own servers. See the Payment Policy.

Request cancellation or modification within 2 hours of purchase. After production starts, the request may not be possible. Email support with the subject “CANCEL ORDER” and your order number.

Traditional exchanges are not offered for made-to-order products. Measure against the product-specific size chart before ordering. Production errors or defects are handled separately.

Contact support within 30 days of delivery with the order number, clear issue photos and a photo of the shipping label. Size issues may also require size-tag and measurement photos.

Approved refunds are sent to the original payment method within 3–7 business days. Your bank may need additional processing time.

Use the chart on the exact product page and compare its measurements with a similar item you own. Do not rely only on your usual size label.

Screen settings, lighting, materials and print production can cause variation. Product-policy eligibility depends on the scale and nature of the difference.

Kozmozracing is an independent fan-inspired store and is not affiliated with a racing series, team, driver or manufacturer unless a product page expressly says otherwise.

Email [email protected] or use the Contact Us form. Include your order number and relevant photos when reporting an order issue.